Outage in GoToConnect

Inbound call issue on AT&T

Resolved Minor
July 09, 2024 - Started over 1 year ago - Lasted 2 days
Official incident page

Incident Report

We are actively investigating reports that some GoToConnect customers are reporting issues receiving calls from the AT&T network.
Components affected
GoToConnect PSTN Routing

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/11/2024 07:28PM

We have confirmed that our service provider has resolved the issue and that all systems are 100% operational.

MONITORING over 1 year ago - at 07/11/2024 07:06PM

Our provider has advised us that they have resolved an industry condition impacting these call types. We will monitor for prolonged stability.

IDENTIFIED over 1 year ago - at 07/11/2024 03:31PM

Our provider confirms that the issue is still ongoing and are working towards a resolution. We will provide updates as soon as they are available.

IDENTIFIED over 1 year ago - at 07/09/2024 09:30PM

Our engineers are still monitoring the ongoing incident with our third-party service at the source of this issue. We will provide another update as soon as they become available.

IDENTIFIED over 1 year ago - at 07/09/2024 07:47PM

Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution.

We will provide another update as soon as they become available.

INVESTIGATING over 1 year ago - at 07/09/2024 07:46PM

We are actively investigating reports that some GoToConnect customers are reporting issues receiving calls from the AT&T network.

Latest GoToConnect outages

GoTo Connect VoIP Phones Calls - Audio degradation - 5 days ago
GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training , GoToMyPC, & GoTo Resolve - Issues in Accessing Application. - 6 days ago
GoTo Webinar and GoTo Assist Remote Support - Issues Accessing the Application - 18 days ago
GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training and Openvoice, GoToAssist (Remote Support) - Issues in accessing the Application - 20 days ago
GoTo Connect - missing call event notifications - about 1 month ago

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