Outage in GoToMeeting

GoTo Webinar, GoTo Training, OpenVoice - Website and Sessions not Loading

Resolved Major
November 08, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are actively investigating reports that some GoTo Webinar, GoTo Training and OpenVoice customers may be unable to start or schedule sessions, and unable to see the GoTo Webinar's dashboard. Our engineers are working to identify the issue and will provide another update shortly.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/09/2023 03:22AM

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

MONITORING about 2 years ago - at 11/09/2023 02:34AM

Our underlying third-party service provider has corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update.

IDENTIFIED about 2 years ago - at 11/09/2023 01:28AM

Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution.

We will provide another update as soon as they become available.

INVESTIGATING about 2 years ago - at 11/09/2023 01:00AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 11/09/2023 12:56AM

We are actively investigating reports that some GoTo Webinar, GoTo Training and OpenVoice customers may be unable to start or schedule sessions, and unable to see the GoTo Webinar's dashboard.

Our engineers are working to identify the issue and will provide another update shortly.

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