Outage in GoToMeeting

GoToMeeting, GoTo Webinar, GoTo Training & OpenVoice - Unable to start or join sessions

Resolved Major
January 30, 2024 - Started 11 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are actively investigating reports that GoToMeeting, GoTo Webinar, GoTo Training & OpenVoice customers may be experiencing issues when trying to start or join sessions. Our engineers are working to resolve the issue and will provide another update shortly.
Components affected
GoToMeeting GoToTraining GoToMeeting OpenVoice GoToMeeting GoToWebinar GoToMeeting
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/30/2024 04:34PM

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal review of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

MONITORING 11 months ago - at 01/30/2024 04:15PM

Our engineers have corrected the issue with GoTo Webinar, GoTo Training & OpenVoice. We are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

MONITORING 11 months ago - at 01/30/2024 03:46PM

Our engineers have corrected the issue with GoTo Meeting and we are confirming that GoTo Meeting services are functional now. Engineers continue to work towards the fix for GoTo Webinar, GoTo Training & OpenVoice.

We will continue to monitor the situation and will provide a update shortly.

IDENTIFIED 11 months ago - at 01/30/2024 03:24PM

Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING 11 months ago - at 01/30/2024 02:53PM

We are actively investigating reports that GoToMeeting, GoTo Webinar, GoTo Training & OpenVoice customers may be experiencing issues when trying to start or join sessions.

Our engineers are working to resolve the issue and will provide another update shortly.

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