Outage in GoToMeeting

GoTo Meeting, GoTo Webinar, GoTo Training, OpenVoice - Unable to create or join sessions

Resolved Major
March 20, 2024 - Started 9 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are actively investigating reports that some GoTo Meeting, GoTo Webinar, GoTo Training, and OpenVoice customers may be experiencing an error while trying to create or join sessions in both the Desktop and Web Apps. Our engineers are working to identify the issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 03/21/2024 07:10AM

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal review of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

MONITORING 9 months ago - at 03/21/2024 03:44AM

Our engineers have resolved the issue, and we confirm that all services, except for Recording, are now fully functional. We will continue to monitor the situation closely and provide a final update shortly

IDENTIFIED 9 months ago - at 03/21/2024 03:06AM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 03/21/2024 02:42AM

Our engineers are actively working towards a resolution. GoTo Meeting customers may also experience errors when attempting to create or join sessions in both the Desktop and Web Apps. We will provide another update as soon as it becomes available.

IDENTIFIED 9 months ago - at 03/21/2024 12:30AM

We are still working closely with our provider to get this resolved, we see improvement for GoTo Meeting sessions and continue working at this time on GoTo Webinar and Training.

IDENTIFIED 9 months ago - at 03/20/2024 11:50PM

Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution.

We will provide another update as soon as they become available.

INVESTIGATING 9 months ago - at 03/20/2024 11:35PM

We are actively investigating reports that some GoTo Meeting, GoTo Webinar, GoTo Training, and OpenVoice customers may be experiencing an error while trying to create or join sessions in both the Desktop and Web Apps.

Our engineers are working to identify the issue and will provide another update shortly.

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