Outage in GoToMeeting

GoTo Connect - Issue dispatching call queues to agents

Resolved Major
December 04, 2024 - Started 17 days ago - Lasted 24 minutes
Official incident page

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Outage Details

Our engineers have identified the issue for dispatching calls to agents logged in call queues and are now actively working towards a resolution. We will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 12/04/2024 03:29PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING 17 days ago - at 12/04/2024 03:10PM

Our engineers have corrected the issue and we are confirming that call queues are being properly dispatched to call queue agents now.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED 17 days ago - at 12/04/2024 03:07PM

Our engineers have identified the issue for dispatching calls to agents logged in call queues and are now actively working towards a resolution.

We will provide another update shortly.

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