Outage in GoToMeeting
GoTo Connect - inbound/outbound call failures
Resolved MajorIncident Report
Summary AI Generated
A subset of GoTo Connect customers experienced failures with both inbound and outbound calls for approximately 6.7 hours on July 2, 2026. Engineers investigated the underlying causes, implemented a fix, and confirmed full service restoration after a monitoring period. No further impact was reported following resolution.
We are actively investigating reports that a subset of GoTo Connect customers may be experiencing issues with inbound and outbound calls.
Our engineers are working to identify the issue and will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 07/02/2026 06:27PM
Our engineers are now seeing that all services are functional.
We will conduct an internal review of this issue and will make appropriate improvements to ensure that this issue does not reoccur.
MONITORING
15 days ago - at 07/02/2026 04:36PM
Our engineers have implemented a fix that has addressed the inbound/outbound call issues that were reported, and we are now monitoring for continued stability.
We will provide a final update shortly.
IDENTIFIED
15 days ago - at 07/02/2026 04:06PM
Our engineers are continuing to investigate several underlying causes that result in the known issue. This includes identifying and following patterns, as well as understanding the full customer impact is. At this time, the investigation is ongoing.
We will provide additional updates shortly.
IDENTIFIED
16 days ago - at 07/02/2026 03:14PM
Our engineers are continuing to implement a fix for the issue.
We will provide another update shortly.
IDENTIFIED
16 days ago - at 07/02/2026 02:12PM
Our engineers are currently working on a plan to mitigate the issues and continue working toward resolution.
We will provide another update shortly.
IDENTIFIED
16 days ago - at 07/02/2026 01:43PM
Our engineers continue to investigate the issue and are actively working to determine the best path toward resolution.
We will provide another update shortly.
IDENTIFIED
16 days ago - at 07/02/2026 11:54AM
Our engineers have identified the issue and are now actively working toward a resolution.
We will provide another update shortly.
INVESTIGATING
16 days ago - at 07/02/2026 11:49AM
We are actively investigating reports that a subset of GoTo Connect customers may be experiencing issues with inbound and outbound calls.
Our engineers are working to identify the issue and will provide another update shortly.
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