GoToMeeting Outage History

Grasshopper customers experienced login issues on mobile and desktop apps for approximately 16 hours. The service disruption prevented users from accessing their Grasshopper accounts through the applications. Engineers identified and resolved the underlying issue, restoring full functionality to all systems.

GoTo Connect experienced a major incident where call recordings and transcripts had delayed availability for 7.5 hours. Engineers identified and actively worked on the issue, implementing a correction to restore full functionality. The service was confirmed as 100% operational after monitoring verified the resolution.

GoToMeeting experienced a major service incident where some GoTo Connect customers were unable to open the GoTo app. The issue affected app connectivity and prevented users from accessing the service for approximately 30 minutes. Engineers identified and resolved the underlying problem, restoring full functionality to all systems.

GoToMeeting and multiple GoTo applications experienced a major authentication issue causing 504 timeouts that prevented users from logging in and performing operations across GoTo Admin, Connect, Meetings, Resolve, and other services. The incident lasted 1.2 hours before engineers identified and corrected the underlying cause. All systems were confirmed fully operational after monitoring showed sustained recovery.

GoTo Connect VoIP phone customers experienced intermittent failures when completing inbound calls due to an incident with a third-party service provider. The issue caused 503 errors and prevented some calls from connecting properly. The underlying provider resolved the problem after 35 minutes, restoring full service functionality.

GoTo Connect customers experienced call quality issues across Web, Desktop, and Mobile platforms for 51 minutes. The service degradation affected audio quality during calls on all GoTo Connect applications. Engineers identified and resolved the underlying issue, restoring full operational status to all systems.

GoTo Connect customers experienced audio quality issues during calls for 27 minutes. The problem affected call audio functionality across the service. Engineers identified and corrected the underlying issue, with full service restoration confirmed and ongoing monitoring to ensure stability.

GoToMeeting, GoTo Webinar, and GoTo Training experienced a major service disruption where customers were unable to start sessions. The issue affected all three GoTo services for approximately 2.7 hours before engineers identified the root cause and deployed mitigating actions. The incident was fully resolved with all systems restored to 100% operational status.

GoToMeeting's Contact Center experienced a major incident where call queue distribution failed, preventing queued calls from being routed to agents. The issue affected Contact Center customers using call queue functionality for 3.4 hours. Engineers identified and corrected the underlying problem, restoring full operational status to all systems.