Outage in Grafana

Issues Querying Metrics - US Central

Resolved Major
April 10, 2024 - Started 7 months ago - Lasted about 3 hours
Official incident page

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Outage Details

As of 18:30 UTC, we were alerted to a high volume of errors querying metrics in both Graphite and Prometheus within the prod-us-central-0 cluster only. Users encountering this issue may experience an error stating "500 Internal Server Error: the bucket index is too old" when querying metrics. Engineering is actively engaged and assessing possible remediation paths. We will provide updates as more information is shared.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/10/2024 10:26PM

As of 22:20 UTC, querying has been restored for both Graphite and Prometheus, and users should no longer be experiencing the 500 internal Server Error.

MONITORING 7 months ago - at 04/10/2024 07:41PM

As of 19:17 UTC, we have observed marked recovery and users in the `prod-us-central-0` cluster should now be able to query Graphite and Prometheus metrics without errors.

We will monitor this issue and provide updates as more information is shared.

INVESTIGATING 7 months ago - at 04/10/2024 07:05PM

As of 18:30 UTC, we were alerted to a high volume of errors querying metrics in both Graphite and Prometheus within the prod-us-central-0 cluster only. Users encountering this issue may experience an error stating "500 Internal Server Error: the bucket index is too old" when querying metrics.

Engineering is actively engaged and assessing possible remediation paths. We will provide updates as more information is shared.

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