Outage in Grafana
Issues Querying Metrics - US Central
Resolved Major
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Outage Details
Components affected
Grafana GCP US Central - prod-us-central-0: Querying Grafana US-CENTRAL: QueryingLatest Updates ( sorted recent to last )
As of 22:20 UTC, querying has been restored for both Graphite and Prometheus, and users should no longer be experiencing the 500 internal Server Error.
As of 19:17 UTC, we have observed marked recovery and users in the `prod-us-central-0` cluster should now be able to query Graphite and Prometheus metrics without errors.
We will monitor this issue and provide updates as more information is shared.
As of 18:30 UTC, we were alerted to a high volume of errors querying metrics in both Graphite and Prometheus within the prod-us-central-0 cluster only. Users encountering this issue may experience an error stating "500 Internal Server Error: the bucket index is too old" when querying metrics.
Engineering is actively engaged and assessing possible remediation paths. We will provide updates as more information is shared.
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