Outage in Grafana
Private Datasource Connect (PDC) Agent - Partial Outage
Resolved Major
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Outage Details
As of 18:52 UTC, we were alerted to an issue with the Private Datasource Connect (PDC) Agent. Users experiencing this issue may have encountered a "Connection Status Not Available" error for the duration for any PDC Agent configured in their environment. Additionally, users may have experienced 504 Gateway Timeout Errors and/or dashboards that query data from PDC agents failing to load data.
Components affected
Grafana AWS US East - prod-us-east-0Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 05/12/2025 09:35PM
We continue to observe a continued period of recovery. At this time, we are considering this issue resolved. No further updates.
MONITORING
about 2 months ago - at 05/12/2025 09:06PM
As of 20:32 UTC, customers should no longer experience any issues with the Private Datasource Connection (PDC) Agent. We will continue to monitor for recurrence and provide updates accordingly.
IDENTIFIED
about 2 months ago - at 05/12/2025 09:06PM
As of 18:52 UTC, we were alerted to an issue with the Private Datasource Connect (PDC) Agent. Users experiencing this issue may have encountered a "Connection Status Not Available" error for the duration for any PDC Agent configured in their environment. Additionally, users may have experienced 504 Gateway Timeout Errors and/or dashboards that query data from PDC agents failing to load data.
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