Outage in Grafana

Read and write path outage in Hosted Logs ap-south-1 region cells.

Resolved Major
July 03, 2025 - Started 23 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We faced an issue with cells in ap-south-1 Hosted Logs region. Between 8:55 and 9:07 UTC this region faced the complete read and write paths outage. Since then it fully recovered and services are fully operational again. We're investigating the root cause right now.
Components affected
Grafana AWS India - prod-ap-south-1
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 07/03/2025 02:31PM

The incident was caused by multiple ingesters being unavailable at the same time due to moving ingester pods between nodes. It's a regular operation, but in this particular case the ingester took an unexpected long time to restart which coincided with another ingester eventually restarting at the same time, causing an issue.

MONITORING 23 days ago - at 07/03/2025 10:10AM

Cluster fully operational.

MONITORING 23 days ago - at 07/03/2025 10:09AM

We're currently monitoring health of the cluster since the outage was resolved and the issue was identified.

INVESTIGATING 23 days ago - at 07/03/2025 09:23AM

We faced an issue with cells in ap-south-1 Hosted Logs region. Between 8:55 and 9:07 UTC this region faced the complete read and write paths outage. Since then it fully recovered and services are fully operational again. We're investigating the root cause right now.

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