Outage in Grafana

Hosted Grafana - Connection Errors and Slow Load Times

Resolved Major
September 10, 2025 - Started about 1 month ago - Lasted about 18 hours
Official incident page

Incident Report

As of 21:00 UTC, we detected an issue affecting Hosted Grafana instances in a single region. Impacted users may experience slow load times or connection errors when accessing their instances. Our Engineering team is actively investigating, and we’ll provide updates as they become available.
Components affected
Grafana AWS US West - prod-us-west-0
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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/11/2025 03:42PM

We continue to observe a period of stability. At this time, we are considering this issue resolved.

MONITORING about 1 month ago - at 09/10/2025 10:31PM

Engineering has released a fix and as of approximately 22:15, customers should no longer experience loading or connection issues. We will continue to monitor for recurrence and provide updates accordingly.

INVESTIGATING about 1 month ago - at 09/10/2025 09:47PM

As of 21:00 UTC, we detected an issue affecting Hosted Grafana instances in a single region. Impacted users may experience slow load times or connection errors when accessing their instances.

Our Engineering team is actively investigating, and we’ll provide updates as they become available.

Latest Grafana outages

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Loki degraded writes in SouthEast region - 3 days ago
Machine learning unavailable for the prod-us-west-0 region - 7 days ago
AWS Firehose Logs Down in Prod-Us-West-0 - 8 days ago

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