Outage in Grafana

Hosted Grafana - Connection Errors and Slow Load Times

Resolved Major

September 10, 2025 - Started 7 months ago - Lasted about 18 hours
Official incident page

Incident Report

As of 21:00 UTC, we detected an issue affecting Hosted Grafana instances in a single region. Impacted users may experience slow load times or connection errors when accessing their instances. Our Engineering team is actively investigating, and we’ll provide updates as they become available.

Components affected

Grafana AWS US West - prod-us-west-0

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/11/2025 03:42PM

We continue to observe a period of stability. At this time, we are considering this issue resolved.

MONITORING 7 months ago - at 09/10/2025 10:31PM

Engineering has released a fix and as of approximately 22:15, customers should no longer experience loading or connection issues. We will continue to monitor for recurrence and provide updates accordingly.

INVESTIGATING 7 months ago - at 09/10/2025 09:47PM

As of 21:00 UTC, we detected an issue affecting Hosted Grafana instances in a single region. Impacted users may experience slow load times or connection errors when accessing their instances.

Our Engineering team is actively investigating, and we’ll provide updates as they become available.

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