Outage in Grafana

Failures to ingest otel metrics .net apps

Resolved Major

September 18, 2025 - Started 7 months ago - Lasted about 6 hours
Official incident page

Incident Report

Users of OTel collector v0.133 might face protocol errors from .net applications leading to failures writing metrics to Grafana Cloud

Components affected

Grafana AWS Australia - prod-au-southeast-1: Ingestion Grafana GCP UK - prod-gb-south-0: Ingestion Grafana AWS Brazil - prod-sa-east-1: Ingestion Grafana GCP India - prod-ap-south-0: Ingestion

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/18/2025 06:51PM

This incident has been resolved.

MONITORING 7 months ago - at 09/18/2025 05:56PM

A fix is currently being rolled out, and has already rolled out to prod-eu-central-0 and prod-au-southeast-1

prod-eu-central-0: around 5:05 pm UTC
prod-au-southeast-1: around 4:50 pm UTC

INVESTIGATING 7 months ago - at 09/18/2025 05:17PM

Current Update: Users of the OpenTelemetry .NET SDK might face protocol errors when pushing directly to Grafana Cloud without the use of a collector

We are leaving the previous update posted for transparency, but please note that there is currently no known workaround.

INVESTIGATING 7 months ago - at 09/18/2025 02:11PM

Note: A viable workaround is to use collectors on r134

INVESTIGATING 7 months ago - at 09/18/2025 01:01PM

Users of OTel collector v0.133 might face protocol errors from .net applications leading to failures writing metrics to Grafana Cloud

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