Outage in Grafana

Hosted Grafana - Grafana instances crashlooping

Resolved Major

September 24, 2025 - Started 7 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue with Grafana instances failing to start and we’ll provide updates as they become available.

Components affected

Grafana Azure US Central - us-central2 Grafana US-CENTRAL Grafana US-WEST Grafana EU-WEST Grafana Azure Netherlands - prod-eu-west-3 Grafana GCP India - prod-ap-south-0 Grafana AWS US West - prod-us-west-0 Grafana AWS US East - prod-us-east-2 Grafana GCP US Central - prod-us-central-3 Grafana AWS Germany - prod-eu-west-2 Grafana AWS US East - prod-us-east-0 Grafana GCP US East - prod-us-east-1 Grafana AWS Sweden - prod-eu-north-0 Grafana AWS Brazil - prod-sa-east-1 Grafana GCP Australia - prod-au-southeast-0 Grafana AWS Singapore - prod-ap-southeast-1 Grafana GCP US Central - prod-us-central-4 Grafana AWS India - prod-ap-south-1 Grafana AWS Canada - prod-ca-east-0 Grafana GCP UK - prod-gb-south-0 Grafana GCP Belgium - prod-eu-west-0 Grafana US-EAST Grafana GCP Brazil - prod-sa-east-0 Grafana GCP Singapore - prod-ap-southeast-0 Grafana AWS Germany - prod-eu-west-4 Grafana AWS Australia - prod-au-southeast-1 Grafana GCP US Central - prod-us-central-0

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/24/2025 01:20PM

This incident has been resolved.

MONITORING 7 months ago - at 09/24/2025 11:32AM

We have determined that the issue was occurring on instances in which the Grafana Assistant plugin was disabled. A manual fix has been applied on affected instances and they are back online. We are currently in the process of implementing a permanent fix.

INVESTIGATING 7 months ago - at 09/24/2025 10:29AM

We are currently investigating an issue with Grafana instances failing to start and we’ll provide updates as they become available.

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