Outage in Grafana

Ingestion issues in prod-eu-west-3 region

Resolved Major

October 02, 2025 - Started 7 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating ingestion issues in prod-eu-west-3 region.

Components affected

Grafana Azure Netherlands - prod-eu-west-3: Querying Grafana Azure Netherlands - prod-eu-west-3: Ingestion

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 10/02/2025 04:09PM

This incident has been resolved.

MONITORING 7 months ago - at 10/02/2025 03:04PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 months ago - at 10/02/2025 12:19PM

To resolve connectivity issues we have applied change of the IP address of the cluster has been made. This should solve connectivity issues for most users. We are still investigating the cause of the issue.

If you have firewall rules in place, please update it with the new IP.

INVESTIGATING 7 months ago - at 10/02/2025 12:09PM

The connectivity issue is still being investigated.

INVESTIGATING 7 months ago - at 10/02/2025 10:39AM

We're continuing investigating the connection issue to the region and will keep you updated. Both query and write paths are affected.

INVESTIGATING 7 months ago - at 10/02/2025 10:31AM

We are currently investigating ingestion issues in prod-eu-west-3 region.

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