Outage in Grafana
Logs query degradation on AWS Germany (prod-eu-west-2)
Resolved MajorIncident Report
Since today 9th, around 12:30 UTC time, we are experiencing problems on the Loki read path of cluster eu-west-2.
This translates in difficulties to query logs for customers on this cluster, and can also impact alerts and other services based on these logs.
Our engineers are actively working in restoring the service.
Components affected
Grafana AWS Germany - prod-eu-west-2Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 12/09/2025 01:10PM
The issue has been resolved.
MONITORING
4 months ago - at 12/09/2025 01:06PM
The query service is operational again, logs reads should be available on the cluster.
Our engineers are monitoring the health status of the service to ensure full recovery.
IDENTIFIED
4 months ago - at 12/09/2025 12:59PM
Since today 9th, around 12:30 UTC time, we are experiencing problems on the Loki read path of cluster eu-west-2.
This translates in difficulties to query logs for customers on this cluster, and can also impact alerts and other services based on these logs.
Our engineers are actively working in restoring the service.
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