Outage in Grafana

PDC Agent Connectivity Issues in prod-eu-west-3

Resolved Major
January 12, 2026 - Started 2 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an issue in prod-eu-west-3 where PDC agents are failing to maintain/re-establish connectivity. Some agents are struggling to reconnect, which may cause disruptions or degraded performance for customer queries routed over PDC. We’ll share updates as we learn more.
Components affected
Grafana Azure Netherlands - prod-eu-west-3

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 01/12/2026 06:21PM

We continue to observe a continued period of recovery. At this time, we are considering this issue resolved. No further updates.

MONITORING 2 days ago - at 01/12/2026 05:01PM

Engineering has released a fix and as of 17:01 UTC, customers should no longer experience connectivity issues. We will continue to monitor for recurrence and provide updates accordingly.

IDENTIFIED 2 days ago - at 01/12/2026 04:50PM

Engineering has identified the issue and will be deploying a fix shortly. At this time, users will continue to experience disruptions for queries routed via PDC.

We will continue to provide updates as more information is shared.

INVESTIGATING 2 days ago - at 01/12/2026 03:44PM

We are investigating an issue in prod-eu-west-3 where PDC agents are failing to maintain/re-establish connectivity. Some agents are struggling to reconnect, which may cause disruptions or degraded performance for customer queries routed over PDC. We’ll share updates as we learn more.

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