Outage in Grafana

Grafana Cloud Traces prod-eu-west-6 region (AWS Ireland) wrong URL endpoint shown for traces ingestion.

Resolved Major

February 25, 2026 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We identified an issue with the incorrect URL endpoint being shown for traces ingestion in prod-eu-west-6 region (AWS Ireland). Using the displayed URL will result in traces not being able to be ingested. The AWS private link ingestion should work without issues though. The issue affects all tenants in this region and our team is in the process of deploying a fix to address this issue.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/25/2026 03:05PM

This incident has been resolved.

MONITORING about 2 months ago - at 02/25/2026 12:53PM

The fix was deployed to all affected, already existing tenants. All newly created tenants will not face the issue as well. We're monitoring the incident, but it should be resolved by now.

IDENTIFIED about 2 months ago - at 02/25/2026 12:41PM

We identified an issue with the incorrect URL endpoint being shown for traces ingestion in prod-eu-west-6 region (AWS Ireland). Using the displayed URL will result in traces not being able to be ingested. The AWS private link ingestion should work without issues though.

The issue affects all tenants in this region and our team is in the process of deploying a fix to address this issue.

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