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Outage in Grafana

Trace querying issue in all Tempo clusters

Resolved Minor
February 27, 2026 - Started about 14 hours ago - Lasted about 10 hours
Official incident page

Incident Report

Summary AI Generated

Grafana experienced a trace querying issue across all Tempo clusters where portions of data became temporarily unretrievable, affecting a small percentage of tenants globally. The issue impacted querying functionality across all major cloud regions including AWS, Azure, and GCP deployments. The incident was resolved after 9.9 hours once the team identified the root cause and implemented a fix.

We're currently working on an issue where portions of data may be temporarily unretrievable, affecting a small percentage of tenants in all Tempo clusters.
Components affected
Grafana US-CENTRAL: Querying Grafana AWS Australia - prod-au-southeast-1: Querying Grafana AWS Brazil - prod-sa-east-1: Querying Grafana AWS Canada - prod-ca-east-0: Querying Grafana AWS Germany - prod-eu-west-2: Querying Grafana AWS India - prod-ap-south-1: Querying Grafana AWS Singapore - prod-ap-southeast-1: Querying Grafana AWS Sweden - prod-eu-north-0: Querying Grafana AWS US East - prod-us-east-0: Querying Grafana AWS US West - prod-us-west-0: Querying Grafana Azure Germany - prod-eu-west-1: Querying Grafana Azure Netherlands - prod-eu-west-3: Querying Grafana Azure US Central - us-central2: Querying Grafana GCP Australia - prod-au-southeast-0: Querying Grafana GCP Belgium - prod-eu-west-0: Querying Grafana GCP Brazil - prod-sa-east-0: Querying Grafana GCP India - prod-ap-south-0: Querying Grafana GCP Singapore - prod-ap-southeast-0: Querying Grafana GCP UK - prod-gb-south-0: Querying Grafana GCP US Central - prod-us-central-0: Querying

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Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 02/27/2026 11:38PM

This incident has been resolved.

IDENTIFIED about 9 hours ago - at 02/27/2026 07:27PM

Our team has identified the issue, and are in the process of testing a fix.

INVESTIGATING about 14 hours ago - at 02/27/2026 01:46PM

We're currently working on an issue where portions of data may be temporarily unretrievable, affecting a small percentage of tenants in all Tempo clusters.

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