Outage in Grafana

Service degradation on Logs Read path in AWS US West (us-west-0)

Resolved Minor

March 08, 2026 - Started about 1 month ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Grafana experienced service degradation on the Loki logs read path in AWS US West starting around 13:25 UTC, causing timeouts and 5xx errors when customers attempted to query logs. The incident affected the prod-us-west-0 cluster and lasted approximately 6.2 hours before being resolved. Services began stabilizing around 16:35 UTC with continued monitoring, and the issue was considered fully resolved by 20:31 UTC after observing sustained stability.

Our engineering team is investigating issues on the read path of Loki services on AWS US West since today aroun ~13:25UTC. These issues can cause timeouts and 5xx errors when query logs for customers on the cluster. The team is currently working to restore the service.

Components affected

Grafana AWS US West - prod-us-west-0

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/08/2026 08:31PM

We continue to observe a continued period of stability since 19:40 UTC. At this time, we are considering this issue resolved

MONITORING about 1 month ago - at 03/08/2026 06:29PM

Since 16:35 UTC we have experienced stability and services are recovering. We are actively monitoring and working to fully stabilize

INVESTIGATING about 1 month ago - at 03/08/2026 02:17PM

Our engineering team is investigating issues on the read path of Loki services on AWS US West since today aroun ~13:25UTC.
These issues can cause timeouts and 5xx errors when query logs for customers on the cluster. The team is currently working to restore the service.

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