Outage in Grafana
"Failed to Load Dashboard" Errors
Resolved MajorIncident Report
Summary AI Generated
Grafana Cloud customers experienced "Failed to load dashboard" errors with JSON unmarshal issues on dashboard panels across all major regions globally. The incident affected multiple cloud providers (AWS, Azure, GCP) and lasted 19 hours before being resolved. The issue was identified and a fix was developed and rolled out to all impacted environments.
Customers on Grafana Cloud may see an error on dashboard panels with "Failed to load dashboard ... json unmarshal number ...". We have identified the issue and are working to deploy out the fix.
Components affected
Grafana US-CENTRAL Grafana US-EAST Grafana US-WEST Grafana EU-WEST Grafana play.grafana.org Grafana AWS Australia - prod-au-southeast-1 Grafana AWS Brazil - prod-sa-east-1 Grafana AWS Canada - prod-ca-east-0 Grafana AWS Germany - prod-eu-west-2 Grafana AWS Germany - prod-eu-west-4 Grafana AWS India - prod-ap-south-1 Grafana AWS Singapore - prod-ap-southeast-1 Grafana AWS Sweden - prod-eu-north-0 Grafana AWS US East - prod-us-east-0 Grafana AWS US East - prod-us-east-2 Grafana AWS US West - prod-us-west-0 Grafana Azure Netherlands - prod-eu-west-3 Grafana Azure US Central - us-central2 Grafana GCP Australia - prod-au-southeast-0 Grafana GCP Belgium - prod-eu-west-0 Grafana GCP Brazil - prod-sa-east-0 Grafana GCP India - prod-ap-south-0 Grafana GCP Singapore - prod-ap-southeast-0 Grafana GCP UK - prod-gb-south-0 Grafana GCP US Central - prod-us-central-0 Grafana GCP US Central - prod-us-central-3 Grafana GCP US Central - prod-us-central-4 Grafana GCP US East - prod-us-east-1Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/12/2026 04:35PM
This incident has been resolved. Thank you for your patience.
IDENTIFIED
3 days ago - at 05/12/2026 02:13PM
The fix is currently being rolled out to all impacted environments.
IDENTIFIED
3 days ago - at 05/12/2026 11:11AM
Our teams continue working on a fix for this issue. We do not have additional information to share at this time, but we will continue to provide updates as progress is made.
IDENTIFIED
3 days ago - at 05/12/2026 08:58AM
We are continuing to work on a fix for this issue. While we do not have additional updates to share at this time, our teams remain actively engaged and we will provide further updates as soon as they become available.
IDENTIFIED
3 days ago - at 05/11/2026 09:38PM
Customers on Grafana Cloud may see an error on dashboard panels with "Failed to load dashboard ... json unmarshal number ...". We have identified the issue and are working to deploy out the fix.
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