Grafana Cloud in the US Central region (prod-us-central-0 and prod-us-central-5) experienced a ~5-hour incident causing timeouts and failed requests for writing and querying logs and metrics. The root cause was an issue in the underlying cloud provider's US Central region. A mitigation was applied and services recovered, with the incident fully resolved after approximately 5 hours.
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This incident has been resolved.
We have identified the cause as an issue in our cloud provider’s US Central region. A mitigation is in place and recovery is in progress. Customers in prod-us-central-0 and prod-us-central-5 may still see errors or delays with metrics, logs, or Grafana while services come back. We will update this page as recovery continues.
We are investigating reports of errors affecting Grafana Cloud in US Central (prod-us-central-0, prod-us-central-5). Customers in this region may see timeouts or failed requests when writing or querying logs and metrics. We are looking into this and will post another update as soon as we have more information.
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