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Outage in Grafana

Investigating issues in US Central (prod-us-central-0, prod-us-central-5)

Resolved Minor
September 01, 2026 - Started 10 days ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Grafana Cloud in the US Central region (prod-us-central-0 and prod-us-central-5) experienced a ~5-hour incident causing timeouts and failed requests for writing and querying logs and metrics. The root cause was an issue in the underlying cloud provider's US Central region. A mitigation was applied and services recovered, with the incident fully resolved after approximately 5 hours.

We are investigating reports of errors affecting Grafana Cloud in US Central (prod-us-central-0, prod-us-central-5). Customers in this region may see timeouts or failed requests when writing or querying logs and metrics. We are looking into this and will post another update as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 09/01/2026 08:20PM

This incident has been resolved.

IDENTIFIED 10 days ago - at 09/01/2026 04:14PM

We have identified the cause as an issue in our cloud provider’s US Central region. A mitigation is in place and recovery is in progress. Customers in prod-us-central-0 and prod-us-central-5 may still see errors or delays with metrics, logs, or Grafana while services come back. We will update this page as recovery continues.

INVESTIGATING 10 days ago - at 09/01/2026 03:25PM

We are investigating reports of errors affecting Grafana Cloud in US Central (prod-us-central-0, prod-us-central-5). Customers in this region may see timeouts or failed requests when writing or querying logs and metrics. We are looking into this and will post another update as soon as we have more information.

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