Grammarly Outage History

Grammarly and Superhuman experienced a service disruption that prevented users from logging in or resetting their passwords for 15 minutes. The incident affected the login system and was classified as a major outage. The issue was resolved after implementing a fix and monitoring the results.

Grammarly experienced an issue where users could not generate or download PDF reports in the Online Editor. The problem affected the PDF report functionality specifically within the Grammarly Editor interface. The issue was identified and resolved within 1 hour through implementation of a fix.

Grammarly for Windows experienced an issue where generative AI features were not working properly, with users encountering an "No api version specified in query params" error message. The problem affected the AI-powered writing assistance features within the Windows application. The issue was resolved after 1.4 hours, with the error message expected to disappear within minutes of the fix.

Grammarly's Online Editor experienced a 4-hour outage where users could not create new documents, with the "New doc" button becoming unresponsive and document upload functionality failing. Users also reported that Grammarly Pro features were not working, the browser extension icon was not appearing, and non-English language support was unavailable. The issue was identified, fixed, and fully resolved after monitoring confirmed the solution was effective.

Grammarly experienced a service interruption that caused the Online Editor to be slow, unresponsive, or completely non-functional, with users reporting the app was not working and having trouble connecting to the service. The incident lasted 20 minutes before a fix was implemented and monitored. The issue was fully resolved after the fix proved successful.

Grammarly experienced a major service disruption lasting 3.3 hours that caused increased latency and intermittent functionality across all product offerings, including browser extensions, mobile apps, desktop applications, and core features like writing suggestions and plagiarism detection. Users reported being unable to log in, receiving "Service unavailable" error messages, and experiencing complete service outages across desktop and web applications. The issue was resolved after engineers implemented a fix and monitored the system for stability.