Outage in Granicus
govService - Intermittent Issues When Continuing Cases In Dashboard
Resolved Major
Need to monitor Granicus outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Granicus, and never miss an outage again.
Start Free Trial
Outage Details
We are currently investigating an issue with accessing cases within Case Viewer.
We will post a further update shortly.
We apologise for any inconvenience this is causing.
Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 07/10/2024 10:26AM
This incident has been fully resolved.
We apologise for the inconvenience this issue caused to our customers and thank you for your patience whilst we worked to resolve the issue.
MONITORING
about 1 year ago - at 07/09/2024 06:15PM
Our engineers have now applied a fix to resolve the issue and we are now monitoring all customer's environment.
Thank you for your continued patience and we apologise for the issues encountered.
Thank you,
Granicus Customer Support
IDENTIFIED
about 1 year ago - at 07/09/2024 03:44PM
Our engineers have now isolated the root cause of the problem and are working on deploying a resolution.
Thank you for your continued patience and we apologise for the issues encountered.
IDENTIFIED
about 1 year ago - at 07/09/2024 02:29PM
Our engineers are completing detailed analysis of the issue and further updates will be posted.
We apologise for the continued inconvenience being caused.
IDENTIFIED
about 1 year ago - at 07/09/2024 12:32PM
We have identified the cause of this issue and are actively working to resolve it.
Further updates will follow shortly.
INVESTIGATING
about 1 year ago - at 07/09/2024 12:20PM
Our teams are continuing to track down the intermittent issue with internal staff not being able to continue cases in Dashboard.
We appreciate your continued patience whilst we diagnose the cause and establish a resolution.
INVESTIGATING
about 1 year ago - at 07/09/2024 10:50AM
We are continuing to investigate this issue.
INVESTIGATING
about 1 year ago - at 07/09/2024 10:49AM
Our engineers have identified this issue is affecting Dashboard.
Internal customer staff are able to create new cases in Dashboard, however cases cannot be continued. This is an intermittent issue.
Citizens can continue cases assigned to them in the Customer Portal.
Our teams are working on a resolution and further updates will be provided.
We thank you for your patience and apologise for the inconvenience being caused.
INVESTIGATING
about 1 year ago - at 07/09/2024 09:48AM
We are continuing to investigate this issue.
INVESTIGATING
about 1 year ago - at 07/09/2024 09:42AM
Our Engineers are continuing to investigate this issue and working with the relevant teams to identify the cause.
Further updates shall be provided in due course.
INVESTIGATING
about 1 year ago - at 07/09/2024 09:08AM
Our Engineers are continuing to investigate this issue.
We apologise for the inconvenience this is causing.
INVESTIGATING
about 1 year ago - at 07/09/2024 08:41AM
We are currently investigating an issue with accessing cases within Case Viewer.
We will post a further update shortly.
We apologise for any inconvenience this is causing.
Latest Granicus outages
Granicus Issue Notification: govService GovQA - about 10 hours ago
Granicus Issue Notification: govMeetings Archive Video - about 12 hours ago
Granicus Issue Notification: govDelivery Targeted Messaging Service (TMS) - about 22 hours ago
Granicus Issue Notification: govService OneView Core - 3 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4484 services available
Integrations with
