Outage in Granicus

Granicus Issue Notification: Firmstep (GovService) - Email Delay Issues

Resolved Minor
October 28, 2024 - Started about 2 months ago - Lasted about 22 hours
Official incident page

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Outage Details

We are currently investigating an issue which is causing email to be delayed (sent and received). We apologise for the inconvenience this is causing.
Components affected
Granicus govService U.S. Granicus govService U.K.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/29/2024 09:13AM

This incident has been resolved.

MONITORING about 2 months ago - at 10/28/2024 03:35PM

A fix has been implemented and we are monitoring the results.

We are currently processing emails that held in the platform. It is expected that the backlog shall be cleared within the next 2 hours.

We thank you for your patience whilst we've worked to resolve this issue.

MONITORING about 2 months ago - at 10/28/2024 03:12PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 10/28/2024 02:50PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 10/28/2024 01:21PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/28/2024 11:32AM

We are continuing to investigate this issue and will provide further updates in due course.

We apologise for the inconvenience this is causing.

INVESTIGATING about 2 months ago - at 10/28/2024 10:55AM

We are currently investigating an issue which is causing email to be delayed (sent and received).

We apologise for the inconvenience this is causing.

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