Outage in Granicus

Granicus Issue Notification: GovDelivery Latency

Resolved Minor
February 12, 2025 - Started 3 months ago - Lasted about 9 hours
Official incident page

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Outage Details

Granicus Engineering teams are currently investigating an issue with intermittent latency in GovDelivery. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govDelivery, Communications Cloud Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Components affected
Granicus Targeted Messaging Service (TMS) Granicus govDelivery Communications Cloud
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/13/2025 05:02AM

Granicus Engineering teams have identified and resolved the issue impacting govDelivery - Communications - Communications Cloud. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

MONITORING 3 months ago - at 02/13/2025 03:39AM

"ISP Engineers have remediated the issue regarding Internet Connect bandwidth and reported to be operating as designed.
Granicus Technical Teams are monitoring our system performance and final update will be provided as soon as possible."

IDENTIFIED 3 months ago - at 02/12/2025 08:46PM

We have identified a network issue affecting govDelivery. Our engineers are working to implement a fix as a priority.

INVESTIGATING 3 months ago - at 02/12/2025 08:19PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 02/12/2025 07:54PM

Granicus Engineering teams are currently investigating an issue with intermittent latency in GovDelivery. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery, Communications Cloud

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

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