Outage in Granicus
Granicus Issue Notification: GovService (Firmstep) Degraded - Impacting Submissions
Resolved MajorIncident Report
We are currently investigating an issue impacting service for GovService. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.
Components affected
Granicus govService U.K.Need to monitor Granicus outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 03/22/2026 08:30AM
This incident has been resolved.
INVESTIGATING
2 days ago - at 03/20/2026 03:52PM
Update: 15:50 (GTM) 20/03/2026
We are continuing to work towards full resolution of the issue affecting certain GovService submissions. Our technical teams have identified the cause of the delays experienced earlier today and have implemented measures that have stabilised new submission processing.
New submissions have been progressing as expected since late morning (UK time). Work is ongoing to address the remaining submissions that became stalled during the incident. This reprocessing activity is progressing steadily and remains a priority until all affected items have been fully cleared.
Further updates will be provided as more information becomes available. We appreciate your patience while we complete this work.
INVESTIGATING
2 days ago - at 03/20/2026 10:29AM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 03/20/2026 10:26AM
We are currently investigating an issue impacting service for GovService. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.
Latest Granicus outages
Granicus Issue Notification: govService GovQA - 12 days ago
Granicus Issue Notification: govDelivery EngagementHQ - 12 days ago
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