Outage in Granola

iOS notes not generating

Resolved Minor
October 20, 2025 - Started 3 months ago - Lasted about 7 hours

Incident Report

Following this morning's incident related to the AWS outage, we're still seeing some issues generating notes on iOS. You may see a 'Failed to generate note' error after taking notes. We're investigating and will update shortly.
Components affected
Granola iOS App

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Latest Updates ( sorted recent to last )
MONITORING 3 months ago - at 10/20/2025 01:13PM

Our iOS app has recovered now - if you're still experiencing issues, try force-quitting the app by swiping up from the app switcher, and then tapping 'End' on any notes that haven't yet generated.

If you've still got issues please send us some logs from your iOS app by tapping your profile picture, then 'report a bug' and 'include logs', which should attach the logs to an email to use - just fill out some details about what's going wrong and press send (:arrow_up:).

INVESTIGATING 3 months ago - at 10/20/2025 10:25AM

Following this morning's incident related to the AWS outage, we're still seeing some issues generating notes on iOS.

You may see a 'Failed to generate note' error after taking notes.

We're investigating and will update shortly.

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