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Outage in Graphium Health

Intermittent service outage

Resolved Major
May 12, 2026 - Started 11 days ago - Lasted about 7 hours
Official incident page

Incident Report

Our team is investigating an intermittent service outage affecting mobile users and integrations. We will provide an update here shortly.

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 05/12/2026 06:54PM

At this point, all performance issues have been resolved, capacity has been optimized, and our team is continuing to monitor all services for any further signs of resource exhaustion. Thank you for your patience as we worked through this.

The Graphium Health Team

MONITORING 11 days ago - at 05/12/2026 04:31PM

We are still seeing intermittent performance inconsistencies that we're monitoring and researching. Services are fully operational at this time. Moving incident to a monitoring status until further progress is made.

IDENTIFIED 11 days ago - at 05/12/2026 02:57PM

Performance continues to stabilize, but we are actively monitoring and continuing to make additional adjustments as they become necessary. Thank you for your patience.

IDENTIFIED 11 days ago - at 05/12/2026 02:12PM

We have provisioned new capacity and are slowly seeing improvement. We continue to monitor and optimize service availability.

IDENTIFIED 11 days ago - at 05/12/2026 01:21PM

We are continuing to work on capacity expansion. Services remain intermittent at this time.

IDENTIFIED 11 days ago - at 05/12/2026 11:52AM

After a large services migration last night we are experiencing performance issues due to under-provisioned capacity. Our engineering team is currently scaling up capacity to meet the demand. Thank you for your patience as we address this issue.

INVESTIGATING 11 days ago - at 05/12/2026 11:43AM

Our team is investigating an intermittent service outage affecting mobile users and integrations. We will provide an update here shortly.

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