Outage in Grasshopper

GoTo Connect calls audio

Resolved Major
October 04, 2024 - Started about 1 month ago - Lasted 21 minutes
Official incident page

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Outage Details

We are actively investigating reports that some GoTo Connect customers may be experiencing call audio issues. Our engineers are working to identify the issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/04/2024 06:57PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING about 1 month ago - at 10/04/2024 06:49PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED about 1 month ago - at 10/04/2024 06:45PM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING about 1 month ago - at 10/04/2024 06:37PM

We are actively investigating reports that some GoTo Connect customers may be experiencing call audio issues.

Our engineers are working to identify the issue and will provide another update shortly.

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