Outage in Grasshopper
Emails not being delivered to customers
Resolved MajorIncident Report
Summary AI Generated
Grasshopper experienced a major email delivery failure lasting approximately one hour, preventing customers from receiving emails from GoTo, including critical 2FA confirmations for Resolve, Rescue, and GoToMyPC. The root cause was traced to a mail delivery partner issue, which was corrected by that partner, restoring stable email services. All systems were confirmed fully operational following the fix, with an internal review planned to prevent future recurrence.
We are actively investigating reports that some customers may be experiencing issues in receiving emails from GoTo, notably including 2FA confirmations for Resolve, Rescue and GoToMyPC.
Our engineers are working to identify the issue and will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 09/04/2026 01:31PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
13 days ago - at 09/04/2026 12:59PM
Our partner has corrected the issue and we are seeing sustained stability in email services.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
13 days ago - at 09/04/2026 12:47PM
Our engineers have identified the email delivery rate is improving and are continuously working towards a resolution with our mail delivery partner.
We will provide another update shortly.
INVESTIGATING
13 days ago - at 09/04/2026 12:31PM
We are actively investigating reports that some customers may be experiencing issues in receiving emails from GoTo, notably including 2FA confirmations for Resolve, Rescue and GoToMyPC.
Our engineers are working to identify the issue and will provide another update shortly.
Latest Grasshopper outages
Connectivity issues - 8 days ago
Grasshopper - password reset and OTP emails blocked - about 1 month ago
GoTo Customer Engagement - Whatsapp campaign issues - about 1 month ago
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