Outage in Grasshopper
LogMeIn Rescue, G2ARS v5, Pro, and Central - Elevated session launch failures
Resolved MajorIncident Report
Summary AI Generated
**Incident Summary** A code signing issue caused intermittent session launch failures across LogMeIn Rescue, GoToAssist v5, Pro, and Central for approximately 24.6 hours. Users experienced disruptions when attempting to start remote support sessions during this period. Engineers resolved the issue and confirmed full service restoration on August 28, 2026.
Our engineers are investigating issues with code signing for Rescue, GoToAssist v5, Pro and Central, which can lead to intermittent failures when starting sessions.
We will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 08/28/2026 04:24PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
20 days ago - at 08/27/2026 05:40PM
Our engineers are seeing an improvement on the situation and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
20 days ago - at 08/27/2026 04:38PM
Our engineers continue to investigate the code signing issues reported for Rescue, GoTo Assist v5, Pro, and Central.
We will provide another update shortly.
IDENTIFIED
20 days ago - at 08/27/2026 03:55PM
Our engineers are investigating issues with code signing for Rescue, GoToAssist v5, Pro and Central, which can lead to intermittent failures when starting sessions.
We will provide another update shortly.
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