Outage in Grasshopper
GoTo Connect - Call Recording and Transcript
Resolved MajorIncident Report
Summary AI Generated
GoTo Connect experienced a major service incident where call recordings and transcripts were delayed or unavailable for 7.5 hours. Engineers identified and actively worked on the underlying issue affecting the recording and transcript systems. The problem was resolved with all systems restored to full operational status, and the company committed to conducting an internal review to prevent future occurrences.
Our engineers have identified the issue with call recordings and transcripts availability delay and are now actively working towards a resolution.
We will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/08/2026 02:01AM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
1 day ago - at 05/08/2026 01:54AM
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
1 day ago - at 05/07/2026 06:31PM
Our engineers have identified the issue with call recordings and transcripts availability delay and are now actively working towards a resolution.
We will provide another update shortly.
Latest Grasshopper outages
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GoTo Connect Call Quality issue - about 1 month ago
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