Outage in Grasshopper
GoTo Connect - Authentication issue
Resolved MajorIncident Report
Summary AI Generated
GoTo Connect experienced a major authentication issue that prevented some customers from accessing the GoTo app, GoTo Admin, and Analytics portals. The incident affected user login capabilities across these core services for 40 minutes. Engineers identified and corrected the underlying issue, restoring full operational status to all systems.
We are actively investigating reports that some GoTo Connect customers may be experiencing authentication issues accessing the GoTo app or GoTo Admin or Analytics portals.
Our engineers are working to identify the issue and will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 hours ago - at 05/28/2026 02:57PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
about 4 hours ago - at 05/28/2026 02:49PM
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
about 5 hours ago - at 05/28/2026 02:28PM
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
INVESTIGATING
about 5 hours ago - at 05/28/2026 02:17PM
We are actively investigating reports that some GoTo Connect customers may be experiencing authentication issues accessing the GoTo app or GoTo Admin or Analytics portals.
Our engineers are working to identify the issue and will provide another update shortly.
Latest Grasshopper outages
Grasshopper - Login Issues - 21 days ago
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GoTo App - Cannot connect - 22 days ago
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