Outage in Grocers List

Comment Replies Not Sending for Instagram

Resolved Minor

October 13, 2024 - Started over 1 year ago - Lasted about 19 hours
Official incident page

Incident Report

We have observed that comment replies for Instagram Comment For Recipe are not sending as expected. This is a bug within the Instagram API platform that requires Instagram's attention to resolve. We will continue to post updates as we learn more.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/14/2024 03:25PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 10/14/2024 11:16AM

We are noticing some accounts are now successfully sending comment replies, though Meta still needs to fully resolve the issue. We are working with Meta Support to work towards a resolution promptly.

Please note that even though comments are not sending reliably, we have not observed any issues with sending DMs.

We will continue to post updates on this incident as we learn more.

INVESTIGATING over 1 year ago - at 10/13/2024 08:02PM

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