Outage in GUIDEcx
Web interface temporarily unavailable in some regions
Resolved Minor
March 25, 2023 - Started almost 3 years ago
- Lasted 19 minutes
Incident Report
Engineering has determined this issue was caused by recent DNS changes. The impact is limited primarily the the few accounts using vanity URLs. Most users should still be able to access their accounts. We are continuing to work on a fix for this incident to cover all accounts.
Components affected
GUIDEcx Compass GUIDEcx API v1 GUIDEcx API Services GUIDEcx Advanced Time Tracking GUIDEcx Integration Platform GUIDEcx Project Management GUIDEcx API v2 GUIDEcx Resource ManagementNeed to monitor GUIDEcx outages?
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Latest Updates ( sorted recent to last )
IDENTIFIED
almost 3 years ago - at 03/26/2023 12:35AM
Engineering has determined this issue was caused by recent DNS changes. The impact is limited primarily the the few accounts using vanity URLs. Most users should still be able to access their accounts. We are continuing to work on a fix for this incident to cover all accounts.
INVESTIGATING
almost 3 years ago - at 03/26/2023 12:28AM
We are currently investigating this incident. Some customers may experience issues accessing the GUIDEcx web services.
Latest GUIDEcx outages
General latency when navigating application - about 2 months ago
Issues with logging in affecting several users. - 4 months ago
Logins blocked for some accounts in eastern regions of the United States. - over 2 years ago
Project List not loading - over 2 years ago
System Slowness Under Investigation - almost 3 years ago
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