Outage in GUIDEcx
GUIDEcx is experiencing degraded performance and some users are unable to log in.
Resolved Major
August 12, 2026 - Started 4 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
GUIDEcx experienced a major outage lasting approximately 1.8 hours, during which users faced degraded performance and login failures across multiple components, including Compass, API v1/v2, Advanced Time Tracking, Resource Management, and Project Management. The team identified the root cause and began remediation, with many users regaining app access before a full fix was implemented. A fix was ultimately deployed and placed under monitoring for stability.
We are continuing to work on a fix for this incident.
Components affected
GUIDEcx Compass GUIDEcx API v1 GUIDEcx Advanced Time Tracking GUIDEcx API v2 GUIDEcx Resource Management GUIDEcx Project ManagementTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
IDENTIFIED
4 days ago - at 08/12/2026 08:42PM
We are continuing to work on a fix for this incident.
INVESTIGATING
4 days ago - at 08/12/2026 08:11PM
We are currently investigating this incident.
IDENTIFIED
4 days ago - at 08/12/2026 09:05PM
While we aren't fully resolved, many users are now able to navigate the app.
MONITORING
4 days ago - at 08/12/2026 09:31PM
We implemented a fix and are currently monitoring the result.
IDENTIFIED
4 days ago - at 08/12/2026 08:24PM
We have identified the issue and the remediation is in progress.
Latest GUIDEcx outages
GUIDEcx is experiencing degraded performance and some users are unable to access the Project list page. - 17 days ago
SAML SSO Timeouts - 7 months ago
Latency Issues with 1.0 Platform - 7 months ago
General latency when navigating application - 9 months ago
Issues with logging in affecting several users. - 11 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
