Outage in Guidewire
Guidewire Cloud Home (IG Apps) Service Interruption Affecting Multiple Customers in all Regions and Environments
Resolved MinorIncident Report
Guidewire Support is aware of an issue with Guidewire Cloud Home (IG Apps) that is causing access issues for some customers in all regions and environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 03/09/2026 03:46PM
The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
MONITORING
21 days ago - at 03/09/2026 12:47PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
21 days ago - at 03/09/2026 12:42PM
Issue resolved for customers in Andromeda, Cartwheel, Whirlpool, Butterfly and Circinus. We are continuing to implement a fix for other customers.
IDENTIFIED
21 days ago - at 03/09/2026 12:32PM
Issue resolved for customers in Andromeda, Cartwheel, Whirlpool and Butterfly. We are continuing to implement a fix for other customers.
IDENTIFIED
21 days ago - at 03/09/2026 12:30PM
Issue resolved for customers in Andromeda, Cartwheel and Whirlpool. We are continuing to implement a fix for other customers.
IDENTIFIED
21 days ago - at 03/09/2026 12:23PM
We are continuing to work on a fix for this issue.
IDENTIFIED
21 days ago - at 03/09/2026 11:49AM
Issue resolved for customers in Andromeda and Cartwheel. We are continuing to implement a fix for other customers.
IDENTIFIED
21 days ago - at 03/09/2026 11:45AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
21 days ago - at 03/09/2026 10:30AM
We are continuing to investigate this issue.
INVESTIGATING
21 days ago - at 03/09/2026 09:24AM
We are continuing to investigate a potential issue within Guidewire Cloud Home (IG Apps) that may be causing an impact for our users in all regions. We thank you for your patience. Our next update will be when new information becomes available.
INVESTIGATING
21 days ago - at 03/09/2026 09:05AM
Guidewire Support is aware of an issue with Guidewire Cloud Home (IG Apps) that is causing access issues for some customers in all regions and environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
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