Outage in Guru

Indexing Delays for External Sources

Resolved Minor
April 30, 2024 - Started 8 months ago - Lasted about 22 hours
Official incident page

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Outage Details

Guru's Answer feature is currently experiencing some indexing delays for external sources. We have identified the issue and are working to implement a resolution. For now, users may experience degraded performance when searching new sources or searching for recently updated content in existing sources. Content in Guru and content that has already been synced from external sources will remain accessible as usual. We will share any updates here. We appreciate your patience and understanding.
Components affected
Guru Web App Guru Extension
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 05/01/2024 11:53AM

The search index has been cleared as of 3:30 AM EST this morning and all search functionality with external sources should be functioning as expected again.

MONITORING 8 months ago - at 04/30/2024 07:53PM

We have implemented a solution for this and our index is clearing, so users should see an improved experience with searching external sources.

We will update here when the index is fully cleared.

IDENTIFIED 8 months ago - at 04/30/2024 01:48PM

Guru's Answer feature is currently experiencing some indexing delays for external sources. We have identified the issue and are working to implement a resolution.

For now, users may experience degraded performance when searching new sources or searching for recently updated content in existing sources. Content in Guru and content that has already been synced from external sources will remain accessible as usual.

We will share any updates here. We appreciate your patience and understanding.

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