Outage in Gusto

All administrators are unable to run payroll

Resolved Major

March 25, 2026 - Started 6 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Gusto experienced a major incident where administrators were unable to run payroll due to login issues and 504 gateway timeout errors affecting the Payroll, Benefits, and HR systems. Users reported being unable to log in despite receiving 2FA codes, and those who did manage to access the system encountered error messages preventing them from running payroll, approving hours, or adding new hires. The incident was resolved after 2.2 hours of investigation.

Some administrators are unable to run payroll

Components affected

Gusto Payroll, Benefits, HR

Need to monitor Gusto outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 03/26/2026 01:51AM

This incident has been resolved.

INVESTIGATING 6 days ago - at 03/26/2026 01:17AM

We are continuing to investigate this issue.

INVESTIGATING 6 days ago - at 03/26/2026 01:15AM

We are continuing to investigate this issue.

INVESTIGATING 6 days ago - at 03/25/2026 11:54PM

We are continuing to investigate this issue.

INVESTIGATING 6 days ago - at 03/25/2026 11:45PM

Some administrators are unable to run payroll

source IsDown Service outage affects payroll functionality Reports started 38 minutes before official outage was reported

Users report inability to run payroll, save changes, and sign in due to server errors and page load issues.

Latest Gusto outages

We are aware that customers may be experiencing issues when accessing Gusto. - 4 months ago

Certain features in the Run Payroll Flow were down - 4 months ago

Chat channel unavailable - 5 months ago

Investigating issues with Payroll Processing for some users - 5 months ago

We are aware that some customers may be experiencing issues accessing Gusto.com. - 9 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook