Outage in Harmonic

Hub Performance Degradation

Resolved Major
March 30, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We observed performance degradation on vendor side starting from Mar 30, 2023 10:11am PDT. As a consequence, the Hub UI and a wide range of Hub APIs are currently affected. The team is in communication with the vendor and will keep monitoring the situation closely.
Components affected
Harmonic Online Support Harmonic Portal Login Harmonic API

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/30/2023 07:16PM

The degradation is recovered on Mar 30, 2023 11:00am PDT. We will keep close monitoring on any consequence status.

INVESTIGATING over 2 years ago - at 03/30/2023 05:36PM

We observed performance degradation on vendor side starting from Mar 30, 2023 10:11am PDT. As a consequence, the Hub UI and a wide range of Hub APIs are currently affected. The team is in communication with the vendor and will keep monitoring the situation closely.

Latest Harmonic outages

Hub Performance Degradation - almost 3 years ago
Hub API Outage - about 4 years ago
Harmonic Hub Performance Degradation - about 4 years ago
Harmonic Hub portal login access issues - almost 6 years ago

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