Outage in Harness

Customers cannot create tickets via Zendesk via module view. Workaround is to use Unified view.

Resolved Major

October 31, 2025 - Started 5 months ago - Lasted 34 minutes
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Incident Report

Customers cannot create tickets via Zendesk from the module view. But we can create via the Unified view.

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/31/2025 11:20PM

Zendesk configuration was incorrect which has since been fixed and validated.

IDENTIFIED 5 months ago - at 10/31/2025 10:47PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 months ago - at 10/31/2025 10:46PM

Customers cannot create tickets via Zendesk from the module view. But we can create via the Unified view.

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