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Outage in Healthie

Twilio issue causing SMS delays

Resolved Minor
November 28, 2025 - Started 5 months ago - Lasted about 7 hours
Official incident page

Incident Report

Our SMS provider, Twilio, is reporting delays sending to US carriers (https://status.twilio.com/) which could potentially delay 2FA and appointment reminder texts (we believe by a few minutes). We are continuing to monitor Twilio's updates as they provide them.

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/28/2025 11:58PM

SMS delivery for all major carriers is back to normal. 2FA and appointment reminder texts are sending again as expected without delay. We're marking this one as resolved.

INVESTIGATING 5 months ago - at 11/28/2025 04:56PM

Our SMS provider, Twilio, is reporting delays sending to US carriers (https://status.twilio.com/) which could potentially delay 2FA and appointment reminder texts (we believe by a few minutes). We are continuing to monitor Twilio's updates as they provide them.

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