Outage in Healthie
Twilio issue causing SMS delays
Resolved MinorIncident Report
Our SMS provider, Twilio, is reporting delays sending to US carriers (https://status.twilio.com/) which could potentially delay 2FA and appointment reminder texts (we believe by a few minutes). We are continuing to monitor Twilio's updates as they provide them.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/28/2025 11:58PM
SMS delivery for all major carriers is back to normal. 2FA and appointment reminder texts are sending again as expected without delay. We're marking this one as resolved.
INVESTIGATING
5 months ago - at 11/28/2025 04:56PM
Our SMS provider, Twilio, is reporting delays sending to US carriers (https://status.twilio.com/) which could potentially delay 2FA and appointment reminder texts (we believe by a few minutes). We are continuing to monitor Twilio's updates as they provide them.
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