Outage in Hearsay Systems

Message Delivery Filtering Issues (Verizon Wireless, US)

Resolved Minor
June 05, 2025 - Started 1 day ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating elevated message filtering and delivery issues impacting Verizon Wireless traffic in the United States. The issue was detected by our monitoring systems, which reported a significant spike in filtering errors. (this only affects outbound traffic to Verizon) Our engineering team is actively working with messaging partners to determine the root cause and mitigate the issue. We will provide the next update within one hour or sooner if additional information becomes available.
Components affected
Hearsay Systems Relate
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 06/05/2025 10:02PM

We are no longer observing elevated SMS filtering or delivery issues when sending messages to Verizon Wireless in the United States. Message traffic is flowing normally and all services are fully operational.
This incident has been resolved.

MONITORING 1 day ago - at 06/05/2025 09:02PM

We are seeing signs of recovery in the message filtering and delivery issues affecting Verizon Wireless traffic in the United States. Our team continues to monitor the situation to confirm full resolution. The next update will be provided in 2 hours or sooner if new information becomes available.

IDENTIFIED 1 day ago - at 06/05/2025 06:42PM

Our team continues to work closely with our connectivity partners to address the elevated message filtering and delivery issues affecting outbound traffic to Verizon Wireless in the United States.

We are actively investigating the root cause and collaborating to implement mitigation steps. We will share the next update within the next two hours or sooner if significant progress is made.

Thank you for your continued patience.

IDENTIFIED 1 day ago - at 06/05/2025 05:29PM

We are currently investigating elevated message filtering and delivery issues impacting Verizon Wireless traffic in the United States. The issue was detected by our monitoring systems, which reported a significant spike in filtering errors. (this only affects outbound traffic to Verizon)

Our engineering team is actively working with messaging partners to determine the root cause and mitigate the issue. We will provide the next update within one hour or sooner if additional information becomes available.

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