Outage in Hearsay Systems

Meta API issues

Resolved Major
August 13, 2025 - Started 19 days ago - Lasted 5 days
Official incident page

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Outage Details

Hearsay is currently experiencing a disruption with the Meta API. As a result, Facebook profiles enter an 'Action Required' state when the location field is enabled. We are investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 08/18/2025 04:05PM

We have identified that the issue was caused by a disruption in the Meta API, which resulted in missing location data. This impacted certain functionality for our customers.

We will continue to work towards a long-term solution in collaboration with Meta and will track progress through their official bug tickets.

Thank you for your patience and understanding.

INVESTIGATING 19 days ago - at 08/13/2025 05:55PM

We continue to work with Meta to resolve this matter.

INVESTIGATING 19 days ago - at 08/13/2025 02:46PM

Hearsay is currently experiencing a disruption with the Meta API. As a result, Facebook profiles enter an 'Action Required' state when the location field is enabled.
We are investigating this issue.

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