Outage in Helium

Helium Wallet / RPC Outage

Resolved Minor
May 27, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

The community and core developers have noticed that apps like the Explorer and Helium Wallet app are experiencing a degraded performance due to downstream RPC provider errors. Core developers are working with the provider to ensure service is restored soon. In the meantime, the apps may show incorrect data and transactions may not submit at this time. This should resolve as soon as the RPC provider is back online.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 05/27/2023 11:19PM

The core developers have verified with the RPC provider that a bad configuration was inadvertently deployed. This configuration has been fixed and the Helium community should no longer see this particular issue.

MONITORING almost 2 years ago - at 05/27/2023 11:13PM

We are seeing normal activity on Explorer and the Wallet app. Devs will continue to monitor the situation and close the issue after confirming recovery.

IDENTIFIED almost 2 years ago - at 05/27/2023 10:57PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 05/27/2023 10:57PM

The community and core developers have noticed that apps like the Explorer and Helium Wallet app are experiencing a degraded performance due to downstream RPC provider errors. Core developers are working with the provider to ensure service is restored soon.

In the meantime, the apps may show incorrect data and transactions may not submit at this time. This should resolve as soon as the RPC provider is back online.

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Helium Console Packet Drops - about 1 year ago
Solana Halt - over 1 year ago

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