Outage in HelloID
Email sending disabled on training tenants
Resolved MinorIncident Report
We are currently experiencing issues with the delivery of emails to the domains @live.nl, @msn.com, @outlook.com, and @hotmail.com.
To restore our email reputation, we have disabled email sending from training tenants. This is a preventive measure to ensure that emails to these domains can be delivered correctly again as soon as possible.
For more information about the original incident, please refer to:
https://helloid.statuspage.io/incidents/n6pl5ykzxv45
We will keep you informed of further developments via the status page.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/26/2026 02:14PM
After investigation, it has been determined that the issue is not related to HelloID, nor to the mail provider used by HelloID.
As a result, the precautionary measure to disable the mail functionality in the training tenants is no longer necessary. The mail functionality has therefore been re-enabled in the training tenants.
MONITORING
2 months ago - at 02/25/2026 11:05AM
We are currently experiencing issues with the delivery of emails to the domains @live.nl, @msn.com, @outlook.com, and @hotmail.com.
To restore our email reputation, we have disabled email sending from training tenants. This is a preventive measure to ensure that emails to these domains can be delivered correctly again as soon as possible.
For more information about the original incident, please refer to:
https://helloid.statuspage.io/incidents/n6pl5ykzxv45
We will keep you informed of further developments via the status page.
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