Outage in HelloSign

Degraded service

Resolved Minor
May 02, 2022 - Started over 3 years ago - Lasted 39 minutes
Official incident page

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Outage Details

We’re currently experiencing degraded services on our HelloSign and HelloFax platforms. Service is operational but may be degraded in quality. We are actively working on a resolution and will update you as soon as possible. We appreciate your patience as our team urgently works on this!
Components affected
HelloSign API HelloSign HelloSign HelloFax
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 05/02/2022 04:41PM

We have identified the problem and have deployed a mitigation. Response times are improving across the board. We will continue to monitor this for the next short while.

INVESTIGATING over 3 years ago - at 05/02/2022 04:02PM

We’re currently experiencing degraded services on our HelloSign and HelloFax platforms. Service is operational but may be degraded in quality. We are actively working on a resolution and will update you as soon as possible. We appreciate your patience as our team urgently works on this!

Latest HelloSign outages

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We're having some trouble with our Sign services - about 2 months ago
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