Outage in HelloSign

Delays in document finalization

Resolved Minor
August 29, 2022 - Started about 3 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating reports of delays in document delivery after the final signature is gathered.
Components affected
HelloSign HelloFax HelloSign API HelloSign for Salesforce HelloSign

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 08/29/2022 05:04PM

Document delivery should be back to normal.

INVESTIGATING about 3 years ago - at 08/29/2022 03:57PM

We are still investigating the root cause of the issue, and will give an update once we have more information.

INVESTIGATING about 3 years ago - at 08/29/2022 01:07PM

We are investigating reports of delays in document delivery after the final signature is gathered.

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