Outage in HelloSign

Dropbox Sign is experiencing an outage.

Resolved Major

January 02, 2026 - Started 7 days ago - Lasted about 3 hours
Official incident page

Incident Report

Update: We're getting closer to a solution. Our engineers are working to fix this problem.

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 01/02/2026 11:25PM

We're back! Dropbox Sign should be up and running. Thanks for bearing with us.

IDENTIFIED 7 days ago - at 01/02/2026 09:50PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 days ago - at 01/02/2026 08:13PM

Update: We're getting closer to a solution. Our engineers are working to fix this problem.

Latest HelloSign outages

Issues detected with both logging in and sending signature requests - 3 months ago

Microsoft Office Files get a pop up to login when opened through the Dropbox Desktop Application - 4 months ago

We are currently investigating performance problems with our API endpoints - 5 months ago

Sign features in PDF editor and Dropbox Mobile might not be working for some users. - 5 months ago

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