Outage in HelpDesk

Unavailability of the HelpDesk Agent Application

Resolved Minor
April 22, 2022 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Need to monitor HelpDesk outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including HelpDesk, and never miss an outage again.
Start Free Trial

Outage Details

We're aware of the issue and our Admins are currently investigating
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 04/22/2022 02:20PM

Fix has been implemented and the situation is stabilising. We'll keep monitoring the performance

IDENTIFIED over 2 years ago - at 04/22/2022 02:16PM

The issue has been identified, we're applying mitigations at the moment

INVESTIGATING over 2 years ago - at 04/22/2022 01:27PM

We're aware of the issue and our Admins are currently investigating

Latest HelpDesk outages

Outbound messages delayed - about 1 month ago
Delay in app loading time - 4 months ago
Delay in app loading time - 4 months ago
Agent app issue - 5 months ago
Agent app issue - 5 months ago

Be the first to know when HelpDesk and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime